Owning property in Estes Park means you'll always have interest from vacationers. But to maximize your property's potential as a reliable income stream, you'll need to step up as a host. That means making good communication a priority.
Keep reading to learn the essential vacation rental communication tips for Estes Park hosts!
Make Yourself Available
Every great communication strategy includes accessibility as its top priority. Provide guests with your phone and email so they can get ahold of you easily with questions. Contact information is an excellent gesture of availability that vacationers will appreciate.
Hosting best practices also require that you are prompt with communication. Failure to respond quickly can lead to stress - and potentially, bad reviews. Aim to respond to inquiries within a day, but try to respond sooner if possible.
Use Automated Messages
One of the best rental host tips is to find ways to save time. Automated messages are an efficient way to tackle the nuts and bolts of short-term rental communication.
Automated messages are scripted messages that can be sent to all guests. They will go out when a guest confirms a booking or checks in, for example. Think of them as a way to ensure that guests are in the loop about the next steps in their visit.
Using an online platform can make setting up and sending automated messages easy. You can send a list of cleaning tasks to be done for check-out. And you can send recommendations for Estes Park dining options.
Respond to Feedback
To improve vacation rental management, you need feedback. Be proactive about seeking it from guests so you can see what's working and what isn't.
You may need to clarify how to use the sauna or hot tub, for example. Or perhaps the wording is confusing on a particular automated message. Encourage guests to leave reviews on booking platforms, too, to help establish your rental as a good option.
Be receptive to feedback - even if it's bad. Follow up with guests to understand what caused the problem. And consider reaching out to unhappy guests with an incentive to rebook at your Estes Park property.
Provide a Guidebook
When you're in charge of Estes Park vacation rentals, you want to be hospitable. After all, for some short-term guests, it may be their inaugural trip to the Rocky Mountains. Providing a guidebook is a great way to help welcome vacationers to your rental.
In your guidebook, offer recommendations for local eateries or nighttime activities. Devote a section to the best hikes and kid-friendly excursions. Let guests know where the nearest grocery stores are, too.
You can even leave a fresh pastry from a local bakery or another token of your appreciation. A personal touch can go a long way toward earning a guest's return visit!
Follow These Vacation Rental Communication Tips
Good vacation rental communication tips always focus on being prompt and accessible. Give guests a guidebook and use automated messages to save time. Use guest feedback to improve your communication and property.
PMI Estes Park is a leader in full-service real estate property management. We can help manage your vacation property to ensure you get the best return on your investment. Contact us today to learn more!
